• COGO Assist

5 signs it's time to expand your team

Updated: Aug 27

Hiring your next employee for your small business is always an important benchmark for the success of your business! We understand that the decision to expand can be quite stressful and you may be unsure if you should open up new positions at your business, so we've created a checklist with red flags signalling it's time to expand your team.


Burnout


Burn out happens when you or your once productive employee becomes physically and mentally drained in the workplace. Being unproductive, lacking focus and composure are some of the symptoms of burnout. It often happens due to prolonged hours of work or excessive stress at the workplace. Signs of burnout include the feelings of frustration, irritation, exhaustion, depression and making mistakes related to work. If you seem to notice that you or your current employees are feeling burnt out, take action and bring someone new aboard!


You are turning down work


Do you ever feel like you are so bombarded with work that its affecting your productivity? As much as getting new clients and business is great for your business, taking on work that you cannot handle can lead to an unpleasant situation for both you and your customers. Analyse your workload and make a smart decision to hire if you have a lot of business coming in and not enough manpower to handle the extra work!


High-value talent doing unproductive work


When you or your best employees are spending so much time on low-level tasks, it could start to affect productivity. Also, if you often find your highly talented employees spending too much time on menial tasks, it could indicate that they won't be sticking around for much longer. Would you rather have your high-value employees lose out on their A-game or outsource the menial work to someone external?


No time for vacation


As much as you are engrossed in your business and love spending time at work, you should make it a point to never overwork and give yourself a well-deserved break every now and then! If you are in a job, where it seems like there is never a good time to take a vacation, stop waiting for the right time to come and just make the plans. According to a survey conducted, nearly 70% of people who do not take vacations, report of struggling with work-life balance. When was the last time you took a personal vacation? If it's been longer than a year, you may want to hire an additional employee to take some workload off your shoulders


No time for customer service


Retaining old customers is less expensive than getting new customers. Research shows that it costs a business five times more to attract new customers rather than retaining existing customers. If your customer service team is swamped, it indicates that it is time to bring some else aboard to interact with your customers, answer questions and exceed expectations. Investing in good customer support will help your business build a stronger bond with its customers. Loyal customers provide positive endorsements and good online reviews, which can help to strengthen your brand image.

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